Cancellations & Refunds

Last updated: November 30, 2023

At HaulLogic, we understand that plans can change, and we strive to offer a clear and fair policy for cancellations and refunds. Our goal is to ensure a positive experience for all our clients while maintaining the integrity of our services. Please review our guidelines below:

Cancellations:

1. Client-Initiated Cancellations:

1.1 Before Service Commencement: Clients can cancel a scheduled service before it begins. Conditions for such cancellations and any potential fees will be outlined in the service agreement.

1.2 After Service Commencement: If cancellation occurs after the service has started, clients may be subject to a cancellation fee as detailed in the service agreement.

2. Mutual Cancellations:

2.1 Agreement Between Parties: If both HaulLogic and the client mutually agree to cancel a service, the cancellation can proceed in accordance with the terms outlined in the service agreement.

Refunds:

3. Quality of Service:

3.1 Service Standards: HaulLogic is committed to delivering high-quality transportation services. If a client is dissatisfied with the service provided, they are encouraged to contact us to discuss potential remedies or refunds.

4. Refund Process:

4.1 Request Submission: Clients should initiate refund requests by contacting our support team at info@bodrut.com with detailed information about the issue.

4.2 Review and Resolution: Our team will review the situation and work towards a fair resolution, which may involve partial or full refunds.

4.3 Refund Timeline: Refunds will typically be processed within 7-10 business days, though this may vary based on payment methods and banking processes.

Please note that HaulLogic reserves the right to modify or update this Cancellations & Refunds policy at any time. We recommend that clients review this policy periodically to stay informed about any changes.

For any questions or concerns regarding cancellations and refunds, please contact our support team at info@bodrut.com.